Website Main Menu

Frequently Asked Questions

  1. When are my SNAP benefits available?
  2. When are my TANF benefits available?
  3. What if my benefits are not on my card?
  4. How do I change my Personal Identification Number(PIN)?
  5. What do I do if my card is lost, stolen or damaged?
  6. How do I remove my card number from this site so that no one can see it after I'm done?
Q: When are my SNAP benefits available?
A: SNAP Benefits are issued based on the last digit of your Office of Public Assistance case number. SNAP benefits are available according to the schedule below, even if it’s a weekend or holiday. New benefits are added to your existing balance. If a new application is approved midmonth, benefits are available the next day.
Case number ends with: Benefits are available:
0 or 1 2nd of Month
2 or 3 3rd of Month
4 or 5 4th of Month
6 or 7 5th of Month
8 or 9 6th of Month
Q: When are my TANF benefits available?
A: TANF cash assistance benefits are available on the 1st of each month. If a new TANF application is approved midmonth, cash assistance benefits are usually available the following day.
Q: How do I change my Personal Identification Number(PIN)?
A: Please call 406-444-6808 or 1-866-850-1556 toll free.
Q: What if my benefits are not on my card?
A: If your benefits are not on your card please contact your Case Manager at the Office of Public Assistance.
Q: What do I do if my card is lost, stolen or damaged?
A: Please call 406-444-6808 or 1-866-850-1556 toll free
Q: How do I remove my card number from this site so that no one can see it?
A: This can be done easily by selecting "Different Card" again. It will automatically remove the stored card number.